Privacy Policy

01Who this applies to

For customers and portal users, Zenith decides how account, billing and support information is used. For callers to a customer’s business, Zenith processes information on behalf of that business. Callers should first direct privacy questions to the business they called.

02Information we collect

We process customer and portal-user information such as names, business and billing information, email, telephone number, portal activity, support messages, invoices and payment records. Card details are collected by Razorpay, not stored by us.

On behalf of customers, call information may include caller phone number, times, duration, outcome, transfers, appointment details, messages, configurable recordings and transcripts, and call summaries. We also process technical logs for security and troubleshooting.

03How we use and share information

We use information to provide the service, secure it, prevent abuse, support customers, process billing and meet legal obligations. We do not sell personal information and do not use callers’ information or recordings to train AI models for other customers.

• Amazon Web Services: hosting, database, telephony, speech and AI services in Canada, with some processing in Canada and the United States.
• Razorpay: payment processing in India.
• Google or Microsoft: calendar sync only where the customer connects a calendar.

04International transfers and retention

Zenith operates from India and the service is hosted in Canada. Information may be accessed from India for support and operations using contractual and technical safeguards.

Recordings are deleted after the customer’s chosen period, with a default of 30 days. Call records, appointments and enquiries are deleted within 30 days after termination unless retention is required by law. Invoice and payment records are kept for the period required by tax law. Security logs are kept only as long as reasonably needed for security and troubleshooting.

05Security and rights

We use encryption in transit and at rest, separation between customer accounts, multi-factor authentication for Zenith administrators, time-limited recording links and administrative audit logs. No system is completely secure.

Depending on your location, you may have rights to access, correct, delete or obtain a copy of information, withdraw consent or complain to a regulator. We respond to customer and portal-user requests within 30 days. Contact support@zenithsystems.org.in.

06Grievance officer and contact

Grievance Officer: Syed Sami, Director and Co-founder, Zenithsystems Private Limited. Email: support@zenithsystems.org.in.

Zenithsystems Private Limited, NO-22 [1] CHOLAN NAGAR., KUNIYAMUTHUR,PARK, Kuniamuthur, Coimbatore South, Coimbatore- 641008, Tamil Nadu, India.