Contact centre
Amazon Connect implementation, migration, training and managed operational support.
Services
Better calls. Clearer operations.
Productized Amazon Connect and voice-agent services for businesses that want a defined outcome, a controlled implementation and a system their team can operate.
Book a consultationVoice agents
Defined customer journeys on Amazon Nova 2 Sonic or ElevenLabs Agents.
Agent connectivity
Twilio SIP and narrowly scoped API actions required by the voice agent.
What we deliver
A focused catalogue. No open-ended custom development.
Each engagement starts with a defined platform, business journey and handover. If the request falls outside this catalogue, we say so early.
01
Cloud contact centre
Amazon Connect implementation
We configure and deploy Amazon Connect for businesses that need clearer call routing, agent workflows, reporting and a practical path away from fragmented telephony.
- A contact-centre setup mapped to real call journeys
- Clear routing and escalation paths for customers
02
Managed operations
Amazon Connect managed support
Our managed support is limited to Amazon Connect environments. We help authorised teams maintain configurations, investigate operational issues and introduce controlled improvements.
- A named path for Amazon Connect operational support
- Changes introduced with review and traceability
03
Voice AI
Amazon Nova 2 Sonic voice agents
We implement focused voice-agent experiences using Amazon Nova 2 Sonic for businesses that want speech-to-speech conversations, defined actions and a clear path to human assistance.
- A voice agent designed for a defined business journey
- Natural turn-taking with controlled business actions
04
Voice AI
ElevenLabs voice agents
We configure and deploy ElevenLabs agents for clearly defined customer conversations, connecting the agent only to the knowledge and business actions required for that journey.
- A voice experience aligned with your service journey
- Controlled answers grounded in approved information
05
Voice connectivity
Twilio SIP connectivity for AI agents
We use Twilio SIP and voice services only where they support a defined AI-agent deployment, including phone-number routing, inbound and outbound call paths, and hand-off design.
- A documented voice path between callers and the agent
- Controlled routing for inbound, outbound and transfer scenarios
06
Agent actions
Voice-agent API integrations
We connect Nova 2 Sonic and ElevenLabs agents to existing APIs only when the integration supports the agreed voice-agent workflow. We do not offer general-purpose API development.
- A voice agent that can complete a defined action
- Clear permission boundaries for every connected system
07
Delivery
Deployment, training and migration
Deployment services support Amazon Connect, Zenith-delivered voice agents, Shiksha and Curriculo. Scope is limited to the selected product or service and the data it requires.
- A rollout plan with named responsibilities
- Users trained on the workflows they operate
India / United States / Canada / Europe
Start with one call journey worth improving.
We will help you choose the appropriate Zenith service and identify what must be confirmed before implementation.