Refund & Cancellation Policy

01Billing summary

This policy applies to Zenith AI Voice. Other Zenith products and services follow their order form and the general Terms.

Plans are prepaid monthly packages of connected minutes. Optional overage is billed per second at USD 0.30 per minute on separate invoices. Amounts are in US dollars and payments are processed by Razorpay.

02Cancellation

You can cancel by not renewing, by emailing support@zenithsystems.org.in or through the portal. The service remains active until the end of the paid billing cycle. There are no cancellation fees or long-term contract. Overage already used remains payable.

03Refunds and service credits

A package fee for an active cycle is not refundable, including unused minutes, except under the first-month guarantee. A renewal paid before a new cycle starts is refundable in full if cancelled before that cycle begins. Confirmed billing errors are refunded in full or credited at your choice. Overage is not refundable.

For a new customer, if the AI receptionist is not working for the business, request a refund within seven days of go-live and we refund the first package fee in full once per business. Overage already used is not refundable. If the service is unavailable through Zenith’s fault for more than 24 consecutive hours, a pro-rated service credit is applied to the next invoice.

04Refund timing and contact

Approved refunds are returned to the original payment method through Razorpay. We initiate them within 5–7 business days of approval; card refunds can take a further 5–10 business days. Refunds are in US dollars and Zenith is not responsible for bank conversion differences or fees.

For billing questions, refund requests or charge disputes, contact support@zenithsystems.org.in and include the business name and invoice number.