Terms of Service

01The service

Zenith AI Voice is an inbound AI phone-answering and appointment-scheduling service for businesses. It can answer questions using information you provide, book, reschedule and cancel appointments, transfer calls to configured numbers, record messages, and provide a portal for settings, calls, appointments and invoices.

Automated speech and language technology can misunderstand callers or provide incomplete answers. You are responsible for keeping hours, services, prices, frequently asked questions and transfer numbers accurate, and for reviewing calls, enquiries and bookings.

02Accounts and access

Zenith sets up the account. You are responsible for people you invite to the portal and for maintaining accurate business, billing and contact details, including a real billing email and phone number.

03Plans, packages and overage

Each plan is a prepaid monthly package of connected minutes, paid in advance. Connected minutes are measured to the second and include AI conversation time and time the call remains connected during a transfer. Unused minutes do not roll over.

If overage is enabled, usage beyond the allowance is charged at USD 0.30 per minute, measured per second, up to any spend limit you set, on separate invoices. If overage is disabled and the allowance is used, new calls hear a callback message; calls already in progress may finish. Package changes take effect in the next billing cycle.

• Prices are in US dollars and exclude taxes. You are responsible for any taxes that apply to your purchase, other than taxes on our income. Where our supply to you qualifies as an export of services under Indian GST law, it is zero-rated and no Indian GST is added to your invoice.
• Payments are processed by Razorpay. Payment-processor fees are borne by Zenith; you pay the invoiced amount only.

04Cancellation and refunds

You may stop renewal at any time. The service ends at the end of the last paid billing cycle. Refunds are governed by the Refund & Cancellation Policy, which forms part of these Terms.

05Acceptable use

You must comply with applicable laws, including call-recording and consent requirements, privacy rules and consumer-protection rules. If recording is enabled, you are responsible for any caller announcement and consent requirement.

You must not use the service for outbound marketing calls, unlawful, deceptive, harassing or abusive activity, to collect payment-card or other highly sensitive data by phone, or to interfere with the service.

06Data, support and liability

You own Customer Data. We process it to provide, secure and support the service, as described in the AI Voice Privacy Policy. We use Amazon Web Services, Razorpay and, if connected by you, calendar providers. Support is available at support@zenithsystems.org.in during Mon–Sat, 9 AM–6 PM IST.

The service is provided as is except where expressly stated. To the extent permitted by law, each party’s total liability is limited to the amounts paid to Zenith in the twelve months before the claim, except for matters that cannot legally be limited.

07Governing law and contact

These Terms are governed by the laws of India. Disputes will be resolved by arbitration under the Arbitration and Conciliation Act, 1996, seated at Coimbatore, India, in English.

Zenithsystems Private Limited, NO-22 [1] CHOLAN NAGAR., KUNIYAMUTHUR,PARK, Kuniamuthur, Coimbatore South, Coimbatore- 641008, Tamil Nadu, India. Email: support@zenithsystems.org.in. Phone: +91 70101 42727.