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Voice AI · 04

ElevenLabs voice agents

Launch voice-led customer journeys with expressive speech and controlled workflows.

We configure and deploy ElevenLabs agents for clearly defined customer conversations, connecting the agent only to the knowledge and business actions required for that journey.

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Included scope

What we configure and deliver.

  • Agent behaviour, prompts and workflow configuration
  • Voice selection and conversation tuning
  • Knowledge-base preparation and grounding
  • Telephony or web deployment configuration
  • Testing, evaluation and launch support

Business fit

Defined use cases. Measurable operating value.

Expected outcomes

  • A voice experience aligned with your service journey
  • Controlled answers grounded in approved information
  • Defined hand-off and exception handling

Common starting points

Customer enquiry handling
Booking and scheduling
Lead qualification
Service updates and follow-up calls

Delivery model

From scope to handover.

Every engagement is bounded by the selected platform and agreed business journey. We confirm responsibilities, vendor dependencies and acceptance criteria before work begins.

  1. 01

    Scope

    Choose the audience, supported requests and success criteria.

  2. 02

    Configure

    Set agent behaviour, voice, knowledge and conversation workflow.

  3. 03

    Integrate

    Connect the telephony and approved business actions needed for the call.

  4. 04

    Test

    Evaluate realistic conversations and refine before launch.

Scope note

ElevenLabs platform, model, telephony and usage charges are separate. Zenith Systems is an independent implementation provider and is not presented as an ElevenLabs partner.

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