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Voice AI · 03

Amazon Nova 2 Sonic voice agents

Give callers a natural, real-time voice experience inside an AWS-centred architecture.

We implement focused voice-agent experiences using Amazon Nova 2 Sonic for businesses that want speech-to-speech conversations, defined actions and a clear path to human assistance.

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Included scope

What we configure and deliver.

  • Voice-agent conversation and call-flow design
  • Amazon Nova 2 Sonic streaming configuration
  • Approved tool and business-system connections
  • Human hand-off and failure-path design
  • Scenario testing, launch and operational handover

Business fit

Defined use cases. Measurable operating value.

Expected outcomes

  • A voice agent designed for a defined business journey
  • Natural turn-taking with controlled business actions
  • Clear escalation when automation should stop

Common starting points

Appointment and reservation enquiries
Order or request status
Frequently asked questions
Lead capture and qualification

Delivery model

From scope to handover.

Every engagement is bounded by the selected platform and agreed business journey. We confirm responsibilities, vendor dependencies and acceptance criteria before work begins.

  1. 01

    Select

    Choose a narrow, measurable call journey for the first release.

  2. 02

    Design

    Define prompts, actions, guardrails, fallbacks and escalation rules.

  3. 03

    Connect

    Configure Nova 2 Sonic and the approved systems required by the agent.

  4. 04

    Evaluate

    Test realistic calls before a controlled production rollout.

Scope note

Availability, supported languages and AWS Regions depend on Amazon Nova 2 Sonic and connected AWS services. AWS service charges are separate.

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