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Agent actions · 06

Voice-agent API integrations

Let the voice agent complete approved tasks instead of ending at conversation.

We connect Nova 2 Sonic and ElevenLabs agents to existing APIs only when the integration supports the agreed voice-agent workflow. We do not offer general-purpose API development.

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Included scope

What we configure and deliver.

  • Read-only lookup and verified data retrieval
  • Appointment, reservation and calendar actions
  • CRM, helpdesk and ticketing hand-offs
  • Order, case or request status workflows
  • Authentication, logging and safe failure handling

Business fit

Defined use cases. Measurable operating value.

Expected outcomes

  • A voice agent that can complete a defined action
  • Clear permission boundaries for every connected system
  • Auditable integration behaviour and fallback paths

Common starting points

Create or update a support ticket
Check an order or service request
Book or change an appointment
Capture a qualified lead in a CRM

Delivery model

From scope to handover.

Every engagement is bounded by the selected platform and agreed business journey. We confirm responsibilities, vendor dependencies and acceptance criteria before work begins.

  1. 01

    Define

    Document the exact action, system, fields and permission boundaries.

  2. 02

    Verify

    Confirm the target platform exposes a suitable supported API.

  3. 03

    Connect

    Implement the scoped tool call and secure authentication path.

  4. 04

    Test

    Exercise success, denial, timeout and hand-off scenarios.

Scope note

Integration work is limited to supported APIs required by a Zenith-delivered voice agent. It does not include building replacement business applications or unrelated middleware.

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